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Together with other UAE-based banks, we have been experiencing an attack on our local accounts from counterfeit ATM card usage abroad. We have been pro-actively communicating to our customers via SMS to change their PIN numbers at any HSBC ATM as a precaution, and have implemented various containment strategies to minimize the threat posed. We have also introduced other measures to reduce the inconvenience and refund the small number of our customers that may have been affected.

It is highly unlikely that any customer who has only used HSBC ATMs will have been affected by these recent problems, as HSBC ATMs have highly effective protection against this form of fraud attack.

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– Dubai International Financial Center (DIFC), Dubai
– Choithram, Near Safa Park, Dubai
– Green Community, the Market, near Choithram, Dubai
– Khalidiya Mall - near Lulu Hypermarket, Abu Dhabi
– Al Wahda Mall - near Lulu Hypermarket, Abu Dhabi

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